Terms & Conditions
These Terms & Conditions are specific to the Destination Australia section of the Lets Go Global website known as www.letsgo-global.com. These Terms & Conditions of business are written in English. For language specific T&C's please refer to the relevant site in the Lets Go Network.
Terms and Conditions
This is a legal notice for clients and potential clients of Lets Go Global, and incorporates general website terms and conditions. All users of the website and clients are bound by these terms and conditions. These also form our ‘Published’ Terms & Conditions of Business.
Updated: January 2016
User is defined as a visitor to our online portal
Client is defined as those individuals and businesses with whom we have an active emigration case
Potential Client is defined as those individuals who have received a telephone or email consultation prior to formal case activation.
The User, Potential Client & Client hereby acknowledges that the provisions of this section shall apply to the service.
Site access and Licence
Lets Go Global does not allow any user to download or modify the site in any way. If material is to be taken and used from the site for any personal or commercial venture, full permission must first be gained in writing from Lets Go Global.
Lets Go Global website provides users with information. Lets Go Global does not accept any responsibility for errors or omissions upon the website, and shall not be liable for losses occurring from such errors. Lets Go Global will fully attempt to ensure that all data and information is correct and up to date, at all times. The compilation of all content, logos, designs and software used on this site is the exclusive property of Lets Go Global and protected by international copyright laws. For the avoidance of doubt any published use of our trading name, logos, holding company name, contact details, employee details, website content and on and offline correspondence will render the user financially liable to penalty and recompense under UK and / or US law. Additionally, we reserve the right to terminate any client agreement without refund that is found to be in breach of the above Copyright terms.
Disclaimer and Liability
All proprietary rights in information received by Lets Go Global shall remain the property of Lets Go Global. All forms of communication between public viewers and Lets Go Global may be recorded to enable Lets Go Global to carry out its day to day responsibilities. The use of this service is entirely at the client’s own risk. Our services and that of any appointed representatives are provided without warranty.
The Consultation & Onboarding Process
Lets Go Global shall provide an in depth Consultation, with your Consultant and Case Manager. Our Case management team is highly qualified with the required skills, expertise, experience and/or qualifications to provide you with the expert care your case will require.
During your Consultation with you it is important you disclose everything that may affect, whether directly or indirectly, your case and which you may later rely upon or the Government Authorities may discover through their own investigations. Lets Go Global relies heavily upon this information and has the opportunity to establish the facts of your case based on the information you have provided. In the event that you omit information or provide information that is not accurate, complete or correct, this may well have a negative bearing on your case or lead to time delays and issues achieving your desired outcome.
Lets Go Global will endeavor to ascertain your case history from you and based upon the information that you provide any circumstances that may affect a successful outcome. Each case is unique and dealt with according to its own unique merits.
There will be a comprehensive case review and technical assessment. During which, Lets Go Global will identify the particularities of your case and then scrutinize them against the current laws, policies and procedures of the Governments Authorities and its Officers. Lets Go Global shall provide advice through its team of Case Managers. You will be advised upon the immigration options available to you. Upon case activation you will be given a detailed list of documents you will be required to produce to support your case as well as detailed definitions of these documents. Lets Go Global will use its knowledge of your unique circumstances to engage you with the right MARA agent or Immigration Lawyer for which we will usually receive a fee.
If at any time Lets Go Global discover any issues that need to be addressed, which would otherwise harm your case, Lets Go Global will offer alternative suggestions and recommendations for an alternative course of action, together with any alternative options available to you, if appropriate. Lets Go Global will inform you at every stage of the process to assist you in making an informed decision regarding your future immigration options.
In all cases, Lets Go Global will use all its reasonable endeavors to make your case as strong as possible and to obtain the result you seek based on the information you have provided. However, it is important to note that Lets Go Global offer advice, and, where appropriate, a professional opinion. Please note, Lets Go Global cannot guarantee the timing and/or success of any application. The success or failure of your visa application is made by the relevant Government Authorities in each and every case.
You acknowledge that you have exercised your own skill and knowledge in determining whether the service provided under this specific agreement meets your specific requirements and you have not relied on any statements or representations made by Lets Go Global or its employees.
In instances where either documentation (for identity, verification or other aspects of your case evidence) or payments (either to ourselves or any third party in relation to the case) remain overdue or are not submitted, we will place the case on hold for 28 days. We will notify the client that the case is ‘on hold’ and during that time no further action will be taken on the case. Should the information remain incomplete or any financial transaction remain unpaid following the 28 day on hold period, we reserve the right to close the case without further recourse nor refund of any monies paid. In cases where despite our best efforts we do not hear from the client for in excess of 28 days nor receive information relating to the case or clients, we reserve the right to close the case on the assumption that the client no longer wishes to proceed. As Immigration is a rapidly changing area, with regular updates and legislative changes, cases cannot be left open indefinitely as advice becomes outdated. Therefore, should the case remain inactive or not formally submitted due to non-compliance by the client in any one 6 month period (ie Jan-July or July to Jan); the advice is deemed outdated and the case is closed to further action.
Neither Lets Go Global nor any of its employees, affiliates, agents, content providers or related companies shall be liable for any direct, indirect, incidental, special or consequential damages or costs (including legal) arising out of use of the service or inability to gain access to or use the service in full or part.
Every effort has been made to ensure that this agreement complies with the current law. If changes in legislation occur, Lets Go Global will make every effort to correct the information we provide, however we will not be held responsible for delays, cancellations or non-issuance of a visa as a result of legislation changes. By using Lets Go Global you are confirming that you have read and understood the terms and conditions.
Terms of Business Client Care letter
Prior to commencement of work or a referral to an appointed representative Lets Go Global will issue all clients with a client care letter. The letter will list details regarding how the case is to be handled and confirm eligibility based on the information supplied during your consultation.
Charges, Expenses and Payments
We require you to settle the required fees with cleared funds on account before we commence, and undoubtedly, before we complete, your application. We reserve the right to suspend any work on your matter without the payment of your full agreed fee. Should you fail to adhere to an agreed payment plan your case may be suspended and all work on the case may become invalid. Please also note that once you have agreed and paid our fees and had your initial consultation our refund policy below shall apply. We work strictly on a fixed fee basis which will have been agreed with you before we commence any work on your case. Your agreement will be sought on these matters as part of our initial Client Care Letter that will be sent to you.
Lets Go Global operates a very clear and distinct refund policy for all applications. We believe in Treating Clients Fairly, which is one of our founding principles. As you would expect we have to have to apply some caveats so that Clients in turn treat us fairly also.
1. Refunds apply when full payment is made upon confirmation of the agreement. If the payment is on a part payment basis there will be no refund applicable.
2. If full payment is made and your application is rejected, Lets Go Global will refund professional fees paid by you that have not been utilised on the future parts unless your application is rejected due to:
Your failure to meet health criteria, police checks; or
Because you provide false or misleading information; or
If the department or assessment body does not accept your assertions regarding your qualifications, work, business or other aspects as being genuine or unaccredited; or
Should you receive a negative result from the Assessment Authority or any other Government body in relation to your application for any reason, no refund request will be entertained as all applications are on a best endeavour basis, and there is no guarantee of a positive results.
Your failure to meet English requirements; or
If migration legislation/regulations change at any time throughout the procession of your application and adversely effects your application.
If you withdraw your instructions after work has commenced on this application and/or you instruct Lets Go Global to withdraw your visa application after the same has been submitted to the relevant immigration department, assessment bodies or related parties or you fail to provide us with any requested documentation or information within three months of initial request or date set down by any of the relevant bodies. Any professional fees already paid by you as at the date of such withdrawal will be forfeited and this Agreement shall be terminated.
3. Fees Not Refundable on agreement: GBP 1,550 / EUR 2000 / USD 2000 which is the base cost for the starting of a new file. This cost is not refundable under all and all circumstances. Other costs that are not refundable include all disbursements and application fees, i.e, Government fees, Assessment fees, Visa fees, State Sponsorship fees, Postal Mail Courier fees, Translation fees, Statutory Declaration fees and Certification fees. Most third party fees are payable from yourself directly to the third parties and as such subject to their own specific terms and conditions of business.
Basis of Services
Lets Go Global shall provide and you shall purchase the Services in accordance with the Schedule of Services and Payment Plan subject to these Terms. The Contract shall become binding upon receipt by Lets Go Global of the Activation Payment from you and the service will be deemed to have been delivered immediately in line with current UK consumer contract regulation. Marketing and other descriptive matter relating to Services are illustrative only, and do not form part of the Contract. These Terms and those on the CCL alone will apply to the Contract for the supply of the Services by Lets Go Global to you. These supersede any previously issued terms and conditions. No variation of the Terms or to the Payment Plan or the Services will be binding unless expressly agreed in writing and executed by a duly authorised Director on behalf of Lets Go Global.
From time to time, we may need to incur out of pocket expenses on your behalf, such as for photocopying of large volumes of documents, interpreters fees, and translation of documents, agent fees, travel and accommodation expenses, document preparation expenses, and international telephone charges. We may also from time to time if necessary have to obtain additional advice or opinions on your matter. We state herein that any fees likely to be incurred for the obtaining of additional advice will be notified to you in writing in advance and your consent will be sought. Your consent to paying these additional fees will be placed on your file and a copy of the same will be sent to you for your records.
Lets Go Global free online assessment is a method by which our advisers will be able to have an overview of your case. Our advisers will still need to discuss your case directly with yourself in order to give their realistic personal opinion of your eligibility for any immigration matters. Specific advice can only be given after case commencement, once we are in receipt of all documented evidence.
Unforeseen Work & Reasonable Use
We shall inform you if any unforeseen work becomes necessary, for example, due to unexpected difficulties or if your requirements or the circumstances change significantly during the course of your case. We will advise you in writing of the estimated cost of the extra work before such work is carried out. We will aim to agree an amended charge with you. If we cannot reach agreement, we will do no further work until the matter of costs is settled. We reserve the right to disinstruct ourselves after reasonable efforts have been exhausted. Should we at our sole discretion decide that the balance of work exceeds reasonable hours we will advise you in writing of additional charges and follow the process above. For the avoidance of doubt ‘reasonable’ equates to the normal amount of hours expected for your category and class of visa.
Payments on Account for Disbursements
It is normal practice to ask clients to make payments on account from time to time. These payments help to meet this firm’s expected charges for disbursements and to help avoid delaying progress in the matter. We will then pay expenses for disbursements as they become due. We may request further payments on account of expenses for disbursements as the matter progresses. These amounts will be shown as paid on the Disbursement final bill. Please note that disbursements may be payable to third parties. Please also note that in the event that the matter does not proceed to conclusion you will still need to pay for the disbursements that have arisen. Your consent for the payment of disbursements will be sought before such fees are incurred.
Defaulting and Late Payments
Lets Go Global terminates all applications upon missed/ late payments. A reactivation penalty fee may be applied although reactivation is not an automatic process.
Service Levels and Your Responsibilities
We require you to provide us with:
Clear, timely and accurate instructions
All documentation required to complete the work expected of us in a timely manner
We reserve the right at any time to terminate instructions if we feel that you have made false representations or provided any false documents.
Storage of papers and documents
After completing the work, we are entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. Upon completion or termination all personal documents held by us will be destroyed. Please remember that paperwork is never returned by Skills Assessment bodies or the Australian Government.
Change in Immigration Law
Please note that we shall not be held liable for advice if the law on immigration regarding your matter changes subsequently. We will endeavor to advise you of any law changes as soon as we are made aware of the same, however, a change in the law brought into force once your application has been completed will not render us liable for any refusal which you may receive as a result.
Limitation of liability
Our liability to you is limited in any case to the amount of the fees paid to us for performing our service. We will not be liable for any consequential, special, indirect or exemplary damages, costs or losses or any damages, costs or losses attributable to lost profits or opportunities.
LETS GO GLOBAL DOES NOT ASSUME RESPONSIBILITY OR LIABILITY, HOWSOEVER, DIRECTLY OR INDIRECTLY, FOR THE SUCCESS OR FAILURE OF YOUR APPLICATION. LETS GO GLOBAL HAS NO AUTHORITY TO MAKE SUCH DECISIONS. THE SUCCESS OR FAILURE OF YOUR VISA APPLICATION IS MADE SOLEY BY THE RELEVANT GOVERNMENT AUTHORITIES IN EACH AND EVERY CASE. LETS GO GLOBAL DOES NOT ASSUME ANY RESPONSIBILITY AND/OR LIABILITY, WHATSOEVER, DIRECTLY OR INDIRECTLY, FOR THE DOCUMENTS AND/OR INFORMATION YOU PROVIDE TO LETS GO GLOBAL.
Complaints Procedure and Remedies
Step 1: All complaints must be notified to Lets Go Global via your case manager or named contact. You will receive acknowledgement of your complaint within 5 Business Days of receipt.
Step 2: Your Case Manager will investigate your complaint and seek further information required within 25 Business Days following acknowledgement of your complaint. Your Case Manager in charge of your complaint will write to you confirming the action to be taken on your case and provide a timescale. Your Case Manager shall explore all options available to you to satisfy your concerns and complaint. All remedies will be designed to provide the Services to you.
You agree that Lets Go Global has a right to remedy your complaint within a reasonable timeframe. Remedies Lets Go Global could offer include the following but not limited to:-
Re perform the Services
Re perform a particular part of the Services
Assign a new Case Manager
Increased number of appointments or change to your appointment time
Assign a new Client Services Manager to your case
Increase the management auditing and quality checks on your case until the complaint has been resolved
Adjustment to your payment plan
Step 3: If you remain dissatisfied then you are to request that your complaint be referred to a Manager whereby the above process shall be revisited.
Step 4: Following the above steps 1-3 if your complaint remains unresolved, you must in writing contact our Board of Directors to review your case. You agree that the Board of Directors are entitled to introduce their own remedies to resolve your complaint and focus Lets Go Global resources in finding a solution to your complaint.
You agree that you will follow all the above Steps 1-4 and allow Lets Go Global full opportunity to remedy your complaint and meet its obligations under this Contract before making a request for fiscal remedy. Your complaint will be recorded in our Central Register for monitoring and management purposes.
The Let’s Go Global brand operates under licence from Seismic Ventures.
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the Country of Incorporation as per current contract law regulations. We aim to continuously review the service we offer to our clients. We would therefore appreciate any comments and suggestions on how we could improve our service to you.
January 2016 – Lets Go Global